REGULATIONS OF THE ONLINE STORE DAROHOFNER.COM

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
CONDITIONS OF CONCLUDING A SALES AGREEMENT
METHODS AND DATES OF PAYMENT FOR THE PRODUCT
COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT
COMPLAINT HANDLING PROCEDURE
OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND BRINGING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
STATUTORY RIGHT TO WITHDRAW FROM THE CONTRACT
PRODUCT OPINIONS
FINAL PROVISIONS

The Darohofner.com online store cares about consumer rights. The consumer cannot waive the rights granted to him in the Consumer Rights Act. Contract provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any rights of consumers under mandatory legal provisions, and any possible doubts should be resolved to the benefit of the consumer. In the event of any inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail and shall be applied.

1. GENERAL PROVISIONS

1.1. The Online Store available at darohofner.com is run by Darohofner Limited with its registered office in Bournemouth, 6 West Road, BH52AL, Company number: 15713521.

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.

1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and period of personal data processing as well as the rights of persons whose data apply, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and the Seller's statutory obligations).

1.4. Definitions:

WORKING DAY – one day from Monday to Friday, excluding public holidays.
REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
CUSTOMER –
1. A natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity;
2. Legal entity;
3. An organizational unit without legal personality, which is granted legal capacity by law; - who has concluded or intends to conclude a Sales Agreement with the Seller.
ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, which collects data provided by the Service Recipient and information about Orders placed by him in the Online Store.
NEWSLETTER - Electronic Service, electronic distribution service provided by the Service Provider via e-mail or SMS messages, which enables all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
REGULATIONS – these regulations of the Online Store.
ONLINE STORE – the Service Provider's online store available at the Internet address: www.darohofner.com
SELLER, SERVICE PROVIDER – Darohofner Limited
SALES AGREEMENT - a Product sales agreement concluded between the Customer and the Seller via the Online Store.
ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
SERVICE RECIPIENT –
1. A natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity;
2. Legal entity;
3. An organizational unit without legal personality, which is granted legal capacity by law; - using or intending to use the Electronic Service.
ORDER – the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

Account - using the Account is possible after completing two subsequent steps by the Service User:
1. Completing the Registration Form and
2. Clicking the "Register account" field. In the Registration Form, the Service User must provide the following data: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, name (login) and password.
- The Account Electronic Service is provided free of charge for an indefinite period. The Service User has the option, at any time and without giving a reason, to delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: darohofner@gmail.com
Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. An order is placed after the Customer completes a total of two subsequent steps:
1. Completes the Order Form and
2. Clicks on the "I am ordering with the obligation to pay" field on the Online Store website after completing the Order Form - until then, it is possible to modify the entered data yourself (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, the Customer must provide the following data regarding the Customer: name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment.
- The Electronic Order Form Service is provided free of charge and is of a one-time nature and ends when the Order is placed via it or when the Service User stops placing Orders via it.
Newsletter
The Newsletter is used after the Service Recipient completes a total of three subsequent steps:
1. Providing the name of the Service Recipient and the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website,
2. Clicking "Subscribe" field
3. Confirming your willingness to subscribe to the Newsletter by clicking on the link sent automatically to the provided e-mail address. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account or placing an Order - the moment the Account is created or the Order is placed, the Service Recipient is subscribed to the Newsletter.
- The Electronic Newsletter Service is provided free of charge for an indefinite period. The service recipient has the option at any time and without providing any information.

2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

1 computer, laptop or other multimedia device with Internet access;
Access to e-mail;
Current version of the web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge;
Recommended minimum screen resolution: 1024x768;
Enabling cookies.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account the respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The service recipient is obliged to enter data consistent with the actual situation. The Service Recipient is prohibited from providing illegal content.

2.4. The complaint procedure regarding Electronic Services is indicated in point 6.

3. CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The Product price shown on the Online Store website is given in English pounds and includes taxes. The Customer is informed about the total price including taxes of the Product that is the subject of the Order, as well as about delivery costs (including transport, delivery and postal service fees) and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them. This information is provided on the Online Store's website when placing an Order, including when the Customer expresses his will to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form:

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with point 2.1.2 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by:

Making these Regulations available on the Online Store website and
Sending the Customer the e-mail message referred to in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

Payment by transfer to the Seller's bank account.
Electronic payments and payment card payments via the Przelewy24.pl website - possible current payment methods are specified on the Online Store website in the information tab regarding payment methods and on the website.
- Settlement of transactions with electronic payments and payment cards is carried out in accordance with the Customer's choice via the website. Deferred payments are processed in accordance with the Customer's choice.

4.2. Date of payment:

If the Customer chooses to pay by bank transfer, electronic payment, or card payment, the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement.

5. COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT

5.1. Delivery of the Product is available within England.

5.2. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transport, delivery, and postal services fees) are indicated to the Customer on the Online Store's website in the information tab regarding delivery costs and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

5.3. The Seller provides the Customer with the following methods of delivery or collection of the Product:

Courier delivery, personal collection.

5.4. The delivery time of the Product to the Customer is 2-4 Business Days unless a shorter time is specified in the description of a given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 2 Business Days. The beginning of the delivery period of the Product to the Customer is counted as follows:

If the Customer chooses the payment method by transfer, electronic payment, or payment card - from the date of crediting the Seller's bank account or settlement account.

6. COMPLAINT HANDLING PROCEDURE

6.1. This point 6 of the Regulations defines the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services, and other complaints related to the operation of the Seller or the Online Store.

6.2. The basis and scope of liability are specified in generally applicable provisions of law, in particular the Civil Code and the Consumer Rights Act.

Detailed provisions regarding complaints about the Product - a movable item - purchased by the Customer under the Sales Agreement concluded with the Seller if the Product sold has a physical or legal defect (warranty). The seller is obliged to provide the Customer with a Product without defects. The product purchased in accordance with the previous sentence for a Customer who is not a consumer is excluded.
Detailed provisions regarding complaints about the Product - a movable item (including a movable item with digital elements), excluding, however, a movable item that serves only as a carrier of digital content - purchased by the Customer under the Sales Agreement concluded with the Seller.
Detailed provisions regarding complaints about the Product - digital content or service or a movable item that serves only as a carrier of digital content - purchased by the Customer under the Sales Agreement concluded with the Seller from January 1, 2023 or before that date, if the delivery of such a Product was to take place or took place after that date are determined by the provisions of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.

6.3. A complaint may be submitted, for example:

In electronic form via e-mail to the following address: darohofner@gmail.com.

6.4. The Product may be sent or returned as part of a complaint to the following address: Bournemouth, 1428 Wimborne Road, BH107AS.

6.5. It is recommended to include in the description of the complaint:

Information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities or lack of compliance with the contract;
Requesting a method of achieving compliance with the contract or a declaration of price reduction or withdrawal from the contract or other claim; and
Contact details of the person filing the complaint - this will facilitate and speed up the processing of the complaint. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.6. If the complainant changes the contact details provided while the complaint is being considered, he or she is obliged to notify the Seller.

6.7. The complainant may attach evidence (e.g., photos, documents, or the Product) related to the subject of the complaint to the complaint. The Seller may also ask the person filing the complaint to provide additional information or send evidence (e.g., photos), if this will facilitate and speed up the consideration of the complaint by the Seller.

6.8. The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service provision contract (more information on the website of the platform itself or at the website of the Office of Competition and Consumer Protection: ODR Platform).

7. STATUTORY RIGHT TO WITHDRAW FROM THE CONTRACT

7.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point 7.8 of the Regulations. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted, for example:

In electronic form via e-mail to the following address: darohofner@gmail.com.

7.2. The return of the Product - movable items (including movable items with digital elements) as part of withdrawal from the contract may be made to the following address: 6 West Road, Bournemouth BH52AL.

7.3. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available in point 12 of the Regulations. The consumer may use the template form, but this is not obligatory.

7.4. The deadline for withdrawal from the contract begins:

For a contract under which the Seller issues the Product, being obliged to transfer its ownership - from the consumer or a third party indicated by him other than the carrier taking possession of the Product, and in the case of a contract that:
1. Covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or
2. Involves regular delivery of Products for a specified period - from taking possession of the first Product;
For other contracts - from the date of conclusion of the contract.

7.5. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

7.6. Products - movable items, including movable items with digital elements:

The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivering the Product - a movable item, including a movable item with digital elements (except for additional costs resulting from the delivery method chosen by the consumer other than the cheapest standard delivery method available in the Online Store). The seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until he receives the Product back or the consumer provides proof of its return, depending on which event occurs first.
In the case of Products - movable items (including movable items with digital elements) - the consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
The Consumer is responsible for reducing the value of the Product - a movable item (including movable items with digital elements) - resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

7.7. Products – digital content or digital services:

In the event of withdrawal from the contract for the supply of the Product - digital content or digital service - from the date of receipt of the consumer's declaration of withdrawal from the contract, the Seller may not use content other than personal data provided or created by the consumer while using the Product - digital content or digital service – provided by the Seller, except for content that:
1. Is only useful in connection with the digital content or digital service that was the subject of the contract;
2. Concerns only the consumer's activity when using digital content or digital service provided by the Seller;
3. Has been combined by the trader with other data and cannot be separated from it or can only be separated with disproportionate efforts;
4. Was produced by the consumer together with other consumers who may continue to use them. Except for the cases referred to in points (1)-(3) above, the Seller, at the consumer's request, provides him/her with content other than personal data that was provided or created by the consumer when using the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further using the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user account, which does not affect the consumer's rights referred to in the previous sentence. The Consumer has the right to recover digital content from the Seller free of charge, without any hindrance from the Seller, within a reasonable time and in a commonly used machine-readable format.
In the event of withdrawal from the contract for the supply of the Product - digital content or digital service, the consumer is obliged to stop using this digital content or digital service and making it available to third parties.

7.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
In the case of Products - movable items (including movable items with digital elements) - the consumer bears the direct costs of returning the Product.
In the case of a Product - a service, the performance of which - at the express request of the consumer - began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the withdrawal from the contract. The payment amount is calculated in proportion to the scope of the service provided, taking into account the agreed price or remuneration agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

7.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:

For the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract, and took note of this;
In which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract;
In which the subject of the service is a Product - a movable item (including a movable item with digital elements) - non-prefabricated, manufactured according to the consumer's specifications or serving to meet his individual needs;
In which the subject of the service is a Product - a movable item (including a movable item with digital elements) - subject to rapid deterioration or having a short shelf life;
In which the subject of the service is a Product - a movable item (including a movable item with digital elements) - delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
In which the subject of the provision are Products - movable items (including movable items with digital elements) - which, after delivery, due to their nature, are inseparably connected with other movable items, including movable items with digital elements;
In which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and whose delivery may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control;
In which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller additionally provides other services than those requested by the consumer, or delivers Products - movable items (including movable items with digital elements) - other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products;
In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
For the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts;
Concluded by public auction;
For the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports, or cultural events, if the contract specifies the day or period of service provision;
For the supply of digital content not delivered on a tangible medium for which the consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract, and acknowledged it, and the Seller provided the consumer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act.

8. CONTRACTUAL RIGHT TO WITHDRAW FROM THE AGREEMENT WITHOUT GIVING A REASON

8.1. Regardless of the right to withdraw from the contract without giving a reason, referred to in point 7 of the Regulations and the right to submit a complaint, referred to in point 6 of the Regulations, a consumer who has concluded a Product Sales Agreement may exercise the contractual right to withdraw from the contract on the terms set out in this point of the Regulations. To meet the deadline, it is enough to send a statement or return the Product before its expiry.

8.2. As part of the contractual right of withdrawal, the consumer may withdraw from the Product Sales Agreement without giving a reason after the 14-day withdrawal period specified in point 7 of the Regulations, but no later than 30 days from the date of taking possession of the Product by the consumer or a third party indicated by him, other than the carrier, provided that the consumer meets the following requirements:

No damage or traces of use of the Product.
Returning the Product together with all the elements included in the Order.
Returning the Product in its original packaging.

8.3. The Consumer is responsible for the reduction in the value of the Product, including that resulting from damage to the Product packaging.

8.4. A customer who is a consumer who returns the Product under the contractual right of withdrawal will only be refunded the value of the Product itself, excluding delivery costs.

8.5. In matters not regulated in this point, point 7 of the Regulations regarding the statutory right to withdraw from the contract, in particular regarding the method of withdrawal, the deadline, the effects and costs of withdrawal and exceptions to the right to withdraw from the contract.

8.6. Contained in this point 8 of the Regulations, provisions relating to the consumer do not apply to the group of Customers and Service Recipients indicated in point 9 of the Regulations.

9. PROVISIONS APPLICABLE TO ENTREPRENEURS

9.1. This point 9 of the Regulations and all provisions contained therein are addressed to and therefore bind only the Customer.

9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. In this case, withdrawal from the Sales Agreement may take place without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.

9.3. The Seller's liability under the warranty for the Product or lack of compliance of the Product with the Sales Agreement is excluded.

9.4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.

9.5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.6. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service User an appropriate statement.

9.7. The Service Provider/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited - both as part of a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement. The amount limitation referred to in the previous sentence applies to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits. The seller is also not responsible for delays in shipment.

9.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

10. PRODUCT OPINIONS

10.1. The Seller allows its Customers to post and access opinions about Products and the Online Store under the terms set out in this point of the Regulations.

10.2. It is possible for the Customer to submit an opinion after using the form enabling adding an opinion about the Product or Online Store. This form may be made available directly on the Online Store's website (including via an external widget) or may be made available via an individual link received by the Customer after purchase to the e-mail address provided by him. When adding an opinion, the Service User may also add a graphic rating or photo of the Product - if such an option is available in the opinion form.

10.3. An opinion about a Product may only be issued for Products actually purchased in the Seller's Online Store and by the Customer who purchased the reviewed Product. It is prohibited to conclude fictitious or sham Sales Agreements in order to provide opinions about the Product. An opinion about the Online Store may be issued by a person who is a Customer of the Online Store.

10.4. Adding opinions by Customers cannot be used for illegal activities, in particular for activities constituting an act of unfair competition or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. When adding an opinion, the Customer is obliged to act in accordance with the law, these Regulations and good practices.

10.5. Opinions may be made available directly on the Online Store website (e.g., for a given Product) or on an external website collecting opinions with which the Seller cooperates and to which the Seller links on the Online Store website (including via an external widget located on the Online Store website).

10.6. The Seller ensures to provide product reviews from its customers who have purchased the product. To do this, the seller tracks activities to see if the reviews come from their customers:

Publishing a dispositional opinion using available means directly on the Online Store website requires prior verification by the Service Provider. Verification consists in extending the compliance of opinions with the Regulations, in the case of an opinion, the person giving the opinion is a customer of the Online Store - in this case, the verification controller, this person prior to the purchase in the Online Store, and in the case of an opinion about a Product, an additional check whether he or she purchased the reviewed product. Software verification without unnecessary delay.
The Seller sends its customers (including via the opinion collection service from which it comes) an individual link provided by it when providing the e-mail address - in this way, the only customer who is the main supplier of products in the Online Store has access to the opinion.
In case of doubt regarding the sale or evaluation stated for sale by other customers or third parties, whether a given opinion comes from the customer or whether a given customer has chosen a given product, attacking the right to check with the author of the opinion, the purpose of searching and confirming that is actually a customer of the online store or the available purchase of the reviewed Product.

10.7. Any comments, tips regarding the verification of opinions, whether a given opinion comes from the Customer or a given Customer received a given product may be included in the complaint procedure specified in point 6 of the Regulations.

10.8. The Seller does not post or commission any other person to post false customer opinions or recommendations or distorted customer opinions or recommendations in order to promote its products. Provider of optional and negative services. The seller does not provide sponsored reviews.

11. FINAL PROVISIONS

11.1. The contract concluded via the Online Store is concluded in English.

11.2. Changes to the Regulations:
The Service Provider reserves the right to change the provisions of the Regulations for the following reasons: change in legal provisions; Changes in payment and delivery - to the extent that the Regulations are observed.

In the event of a continuous contract based on the provisions of the Regulations (contract within 15 calendar days from the date of disconnection. If a change to the Regulations results in the introduction of all new fees or an increase in the previous service, the Service Recipient has the right to withdraw from the contract.
In the proceedings regarding the application of the Regulations for contracts with a different nature than the applicable contract (e.g., Sales Agreement), changes to the Regulations are not inconsistent with the rights of the Service Recipients/Customers acquired before the date of entry into force of the amendments to the Regulations, in the event of a change to the Regulations not resulting from an impact on the already acquired orders placed or submitted and sales contracts delivered or executed.